An innovative translation, customer experience
and reputation
management platform to unlock
the Chinese travel market
The world’s most
powerful inbound market
Chinese nationals travelling,
studying or living in the UK
Spend by
Chinese Students
Average spend per tourist.
3x greater than average.
Average nights
stay in the UK
Our Chinese service will help you deliver a 5 star experience, grow
positive
word of mouth and yield more spend per head.
WeChat friendly
Did you know WeChat is China’s largest social platform with over 1BN users?
Your Chinese customer simply scans a QR Code using WeChat at your venue to activate the service - A frictionless customer experience
Translated Services & Menus
Over 75% of your Chinese guests will have trouble understanding your menus and communicating with waiters. Beat the language barrier and get your offering across without friction
Recommendations
Chinese consumer behaviour is highly stimulated by imagery. Showcase Drinks, Dishes and Services to create additional upsell opportunities.
Understand your Chinese market better to fuel intelligent marketing strategies
Customer Demographics
Quickly understand if you are attracting Chinese expats or Travellers and whether their customer profile matches your regular demographic.
Trends
Identify popular days, months and times of year to market to Chinese customers
You’ve heard of Dianping right? How about Alipay?
Lets not forget Ctrip?
Chinese consumers talk about your brand across multiple websites. Let Viva City nurture your reputation and build rapport across Chinese social media.
Looking to attract more Chinese visitors? Supercharge your exposure and create personalised campaigns that boosts footfall and loyalty.
Word of Mouth
Host Chinese Influencers and Media to grow brand visibility
Promotions
Create targeted campaigns and let Viva City push them out across different channels
Cross Brand Promotions
Promote not just you restaurant but your sister venues too, all on the same page!
Chinese Customer experiences
improved with Viva City
Growth in Chinese reviews
for Galvin La Chapelle
Growth in Chinese visitors
for Don Giovanni in Q3 2018
Viva City has helped us target the Chinese market by providing a brilliant App service. The translated menus helped us ease the language barrier with Chinese diners whilst the recommended dishes are often chosen instead of the cheaper menu options. ... see more
Reputation Management & Marketing services pricing on enquiry