HOSPITALITY.

OPEN YOUR DOOR TO THE CHINESE MARKET

- GROW BRAND AWARENESS
- ATTRACT NEW DINERS & REPEAT VISITORS
- INCREASE DINER YIELD

We Provide Solutions for

Restaurants
Restaurants
Hotels
Hotels
Pubs
Pubs
Spas
Spas
Clubs
Clubs
Shops
Shops
Attractions
Attractions
Universities
Universities

Trusted by

Customer Experience

Our Chinese service will help you deliver a 5 star experience, grow
positive word of mouth and yield more spend per head.

WeChat

WeChat friendly

Did you know WeChat is China’s largest social platform with over 1BN users?

Your Chinese customer simply scans a QR Code using WeChat at your venue to activate the service - A frictionless customer experience

Menus

Translated Services & Menus

Over 75% of your Chinese guests will have trouble understanding your menus and communicating with waiters. Beat the language barrier and get your offering across without friction

Recommendations

Recommendations

Chinese consumer behaviour is highly stimulated by imagery. Showcase Drinks, Dishes and Services to create additional upsell opportunities.

Guest Profiling & Insights

Understand your Chinese market better to fuel intelligent marketing strategies

Demographics

Customer Demographics

Quickly understand if you are attracting Chinese expats or Travellers and whether their customer profile matches your regular demographic.

Trends

Trends

Identify popular days, months and times of year to market to Chinese customers

Insights

Reputation Management

You’ve heard of Dianping right? How about Alipay?
Lets not forget Ctrip?

Chinese consumers talk about your brand across multiple websites. Let Viva City nurture your reputation and build rapport across Chinese social media.

Marketing Tools

Looking to attract more Chinese visitors? Supercharge your exposure and create personalised campaigns that boosts footfall and loyalty.

Word of Mouth

Host Chinese Influencers and Media to grow brand visibility

Promotions

Create targeted campaigns and let Viva City push them out across different channels

Cross Brand Promotions

Promote not just you restaurant but your sister venues too, all on the same page!

Marketing
Experiences

10,000

Chinese Customer experiences
improved with Viva City

Growth

300%

Growth in Chinese reviews
for Galvin La Chapelle

Visitors

600%

Growth in Chinese visitors
for Don Giovanni in Q3 2018

Testimonials

Pricing

Starting from

£99

per month

Request a Demo
  • One monthly flat-fee, per venue.
  • Venue specific profile setup.
  • Customer Experience service.
  • Guest Profiling & Insights tools.
  • Customer Feedback solution.

Reputation Management & Marketing services pricing on enquiry

Request a Demo